Jansen Birch | Creative Terms of Business

We love what we do everyday and to continue enjoying this,

we have set out some non-negotiable rules when taking on new clients. 

 

Rule 1: Fun

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This is such a fantastic area of work and creativity, let’s make the most of enjoying it.  

 

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Rule 2: Time Is Valuable

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Time is a precious commodity. We value your time implicitly and expect you to respect ours in the same manor. That said, all phone appointments should be scheduled at least 24 hours in advance to ensure we both come to the call prepared and ready to hit the road running. I don’t like playing phone tag and I’m sure you don’t either; this all but eliminates it. 

 

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Rule 3: Value of Services Given

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If you want cheap, quick fixes, or for us to meet impossible and un-realistic deadlines we’re not for you. However if you want ultimate value, based on our years of experience, education and expertise then we’re going to get along brilliantly.

 

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Rule 4: Guarantee 

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We offer a 14-day satisfaction guarantee. Sign up and receive amazing designs in return and if you're not completely happy with the service, we will offer a 100% refund.  

 

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Rule 5: Flexibility

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Things change, we get that. If your circumstances change and you no longer feel you’re get maximum value from us, we don’t want to tie you into unfair, long-term contracts. All we ask is you give us 30 days notice and we can part as friends. Likewise, if we don’t think we’re a good fit together, we’ll let you know and work out another way of doing business.